Often times the projects we work on hit rough spots, snags, and even end up in crisis mode. Challenges can come in the form of clients who are tough to deal with, organizational politics, or strife within our own teams.

As managers (or leads) of design and product teams, we are often looked to for clarity, support, and resolution when things go sideways. How do we work through these scenarios as leaders, while managing the expectations of our teams and business partners, while keeping things moving forward despite the various challenges that we face?

In this talk, you will learn tips and techniques for managing through the ups and downs of the design process.


Aaron “Ron” Irizarry is the Head of Experience Infrastructure at Capital One and co-author of Discussing Design: Improving Communication and Collaboration Through Critique. He has been building online products for startups and large corporations for over 15 years. More importantly, Aaron is a life-long Dodgers fan, master of the BBQ arts, and heavy metal enthusiast. You can follow his frequent ramblings about food, sports, music, and design on twitter at @aaroni.